1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery
- Items must be unworn, unwashed, and unused
- Tags must still be attached
- Item must be in original condition and packaging
We reserve the right to refuse returns that show signs of wear, damage, or alteration.
2. Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Items marked “non-returnable”
- Worn, washed, or damaged items
3. How to Start a Return
To request a return, email us at heavyambitonss@gmail.com with:
- Your order number
- The item(s) you want to return
- The reason for return
If approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
4. Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved:
- Refunds are issued to your original payment method
- Please allow 5–10 business days for your bank to process the refund
Original shipping charges are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos of the issue. We will make it right at no extra cost to you.
6. Exchanges
We do not offer direct exchanges. If you need a different size or item, please return your original purchase and place a new order.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received it, email us at heavyambitionss@gmail.com.
